Terms & Conditions

Terms and Conditions

This document sets out our terms and conditions (“T&C”) that apply to our users and customers who access our products and services.

These terms and conditions govern all transactions for any sale of goods or service by Satmap to you AND the terms of use of all our goods and services.

Please read carefully.


General Terms

Who we are. Satmap is a trading name of Satmap Systems Ltd (“Satmap”) (“SSL”) a company registered in England and Wales, registration number 05597195. Satmap registered address is 128A, Kingston Road, Leatherhead, Surrey, KT22 7PU. UK. All future references to ‘we’ or ‘our’ relate to Satmap.

Public Access. This describes the various methods that the public access Satmap, being:

  1. use of our products,
  2. use of our websites,
  3. use of our online shop,
  4. use of our online help desk,
  5. use of our support services,
  6. use of our online applications,
  7. use of our downloadable applications,
  8. purchases directly from Satmap,
  9. direct conversation with Satmap employee,
  10. email correspondence with Satmap employee.

User / Customer. The public accessing Satmap (“user”) (“customer”).

All future references to ‘you’ or ‘your’, in the singular or plural will relate to user and customer.

All future references to ‘we’ or ‘us’, in the singular or plural will relate to Satmap.

Products and services we offer. Satmap offers a variety of products and services categorised as below.

GPS Devices and accessories. These are goods that we sell through other retailers and from our online store (“Products”).

GPS Devices. Any GPS device in the Satmap “Active” product range (“GPS Device”). These are goods that we sell through approved retailers and from our online store. The GPS device is an integrated Hardware and Software product.

Software Licenses. We supply software (“Software”) for download and for use on our GPS Device that we license to our users for their use. We issue this license as a document, End User License Agreement (“EULA”).

MapCards. We sell digital mapping, to be used on our devices, on micro SD cards (MapCard”). This product contains mapping data licensed from third parties.

Online applications. We provide online route planning tools in the form of our online websites with these domain addresses: beta.xpedition2.com and xpedition2.com (“Online App”).

Online shop. We provide an online shop at satmap.com for information about our products, services, news, help and other information, for the purchase of Products, Mapcards and Online App subscriptions (“Online Shop”).

Website. The term that will apply to either the Online App or Online Shop (“Website”).

Downloadable applications. We provide software programs for download, currently called SatSync, (“Download App”) to use when connecting the GPS Device to a home computer.

Services. We provide various services that are supplied either free of charge or for a fee that will vary from time to time but include: advice, customer services for MapCard consolidation, product servicing (“Services”).


This document is set as follows:

  • General Terms
  • Using our Products and Services
  • Using our Online App and Online Shop
  • Trading with Satmap
  • Returns Policy and Procedure
  • Liability

Information available in supporting documents are

  • The EULA.
  • The Warranty policy for Software is described within the EULA.
  • The Warranty policy for our GPS Devices is within the Satmap GPS Device Warranty document
  • Microsoft EULA
  • FCC Certification


Using our Products and Services

Satmap Products come with instructions and user guides.


Using our Online App and Online Shop

This section sets out the use of our Websites. Please read this carefully. If you disagree with any part of these terms and conditions, please do not use our Websites. If you have any questions, please contact info@satmap.com.



The Satmap Website and its content is provided as is.

The Website is provided, maintained and controlled by Satmap Systems Ltd entirely at its discretion. Purchase of Satmap goods or service in no way guarantees any right of access to the Website.

Satmap reserves the right, at any time and without prior notice, to remove, limit or cease to supply any part or all of the services contained on the Website. In the event that such removal takes place, Satmap shall not be liable to you in any way whatsoever for such removal.

Satmap provides access free of charge to its Websites. It also provides a subscription service for a fee that entitles the user to additional premium features.

Access to features on the Website are controlled by a login procedure requiring an email address and password.

Users must keep their login details confidential as they are strictly for their own use and must not be passed on, directly or indirectly to any third parties.

Satmap aims to provide you with the best possible service through the Website but does not warrant that the service will be uninterrupted, error free or otherwise operate in accordance with your expectations and we accept no responsibility or liability in respect thereof.

Satmap may suspend or restrict access to the whole or any part of the Website for maintenance or upgrades.


Registration, Subscription & Cancellation

The Website is provided for use by private individuals and must not be used by professional bodies or commercial organisations, or for any commercial gain, or for the production of any commercial goods or services.

To access certain parts and/or features of the Website you will be required to register and pay a subscription fee. Subscription services begin immediately on payment, we therefore do not offer a cancellation period.

An overview of the features of the different subscriptions are provided on Satmap.com.

If you decide to cancel any current subscription we will not offer a refund.

Upon expiration of your subscription your access to features on the Website will be limited.

Satmap reserves the right to change the subscription fee at any time. Changes will not affect orders in respect of which Satmap has already send a subscription order confirmation.

Satmap reserves the right to suspend or terminate your access and use of the Website at any time with immediate effect if we believe you have breached these terms and conditions. Satmap may exercise this right with or without notice. If applicable, notice will be given to your e-mail address as notified to us during the registration process. In that event, notice will be deemed to be served three hours after transmission or posting.



The content on the pages of this Website is for your general information and use only. It is subject to change without notice.

It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.

While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the Website.



Where access is provided to third party websites by hyperlink from our website, Satmap disclaims all responsibility for the contents of such website and shall not be held responsible or liable for any loss or damage caused, or alleged to have been caused, by use of, or reliance on, any content available on such website. The inclusion of any such hyperlinks does not mean that Satmap endorses the material on such linked website or has any association with the provider thereof. Any use you make of such linked websites shall be governed exclusively by the terms and conditions of the provider of each site.



Websites are hosted by a third party hosting company.

Website contains data from various third party mapping providers including but not limited to Ordnance Survey of Great Britain - Crown copyright, Microsoft, BEV-Austria, Deutscher Alpenverein, NGI-Belgium, BGK-Germany, KOMPASS-Italy, Kadaster-Netherlands, Land & Property Services Northern Ireland - Crown Copyright, CC-BY-SA OpenStreetMap, Ordnance Survey Ireland/Government of Ireland, Alpina-Spain, Instituto Geográfico Nacional-Spain and Swisstopo, and is provided in conjunction with the licence terms and condition of the providers of that data.

Website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us in accordance with our Privacy Policy.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Website.

These usage terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

You shall comply with all foreign and local laws and regulations which apply to your use of the Website in whatever country you are physically located, including without limitation, consumer law, export control laws and regulations.

Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.

If any provision of these T&C terms is declared void, illegal, or unenforceable, the remainder of these T&C terms shall be valid and enforceable to the extent permitted by applicable law. In such event, the parties agree to use their best efforts to replace the invalid or unenforceable provision by a provision that, to the extent permitted by the applicable law, achieves the purposes intended under the invalid or unenforceable provision.

Satmap makes no representations or warranties, either express or implied, of any kind with respect to the Website, its operation, contents, information or materials.

Satmap disclaims all warranties, express or implied, of any kind with respect to the Website or its use, including but not limited to merchantability and fitness for a particular purpose.

You agree that Satmap, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Website.

You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential.


Discount codes Terms & Conditions

All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.

The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order.

Unless stated, discounts cannot be combined and only one offer can be applied to any order.

Items already reduced in price, Refurbished GPS devices, GPS/MapCard services, and Items supplied via a third party (Quadlock, AquaPac) are also excluded from voucher offers.

Offers can be amended or withdrawn at any time.

In the event that you completed your purchase without correctly applying your discount code, at our discretion we will retrospectively refund you the amount you would have saved up to 7 days from your purchase date.

For our full Terms & Conditions related to discounted items, please click here


Trading with Satmap

Purchase of our goods from retailers are covered by the various sale of goods acts within UK statutes.

Satmap makes the following distinction of customers who purchase from Satmap. Satmap treats all customers as consumers unless they are a trade customer. These T&C apply to consumer customers.

Satmap defines a trade customer as one where a specific trading agreement with the customer has been applied.

Consumer customer purchases placed through our online shop or directly from Satmap are covered by UK statute distance selling rules.

Purchases by trade customers will be covered by our specific Trade Customer Terms and Conditions.

By placing an order with Satmap you are agreeing to these terms and conditions. If you have any queries regarding these, please contact Satmap before you place an order on either info@satmap.com or customer services on +44 (0)845 8730101, and we will be happy to answer any questions.

When you place an order to purchase goods, and we have approved your payment details, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order, or via post to you at the address you provide in your order.

Our acceptance of your order brings into existence a legally binding contract between us ("your Contract").

These terms and conditions, together with the prices displayed on our Website, delivery details, contact details and any document expressly referred to in these terms and conditions, set out the whole of our agreement relating to the sale of goods by us to you.

These terms and conditions do not affect your statutory rights.


Conformity of Goods

Satmap makes every effort to ensure that goods and services are displayed accurately and to the exact specification.


Description and availability

All drawings, images, descriptive material, specifications and advertising on our Website are for the sole purpose of giving an approximate description of the goods in order to assist your purchasing decision. All goods advertised are strictly subject to availability.


Prices and Payment

All prices given on the Satmap website are in Sterling (GBP) or Euros (EUR).

The price payable for goods and services are stipulated on our website at the time the order is placed.

The price is inclusive of VAT for orders being delivered within the UK. All other orders going to delivery destinations outside the UK will not be charged VAT at the checkout by Satmap, but VAT payment and further customs charges may be requested by the courier company delivering the goods when the goods enter customs in the delivery destinations country. Any delivery charges maybe payable.

When you submit your order you will be transferred to a completely secure server with Shopify Pay where you will be prompted to enter your payment details.

Shopify Pay provides very high levels of internet security to ensure sensitive information is not compromised.

Payment can be made using Visa, Mastercard credit and debit cards.

If there are any problems during the credit/debit card authorisation process, you will be contacted.

All prices quoted on the Satmap website are subject to change without notice.

Orders for goods which have increased in price whilst being processed will be honoured at the price which prevailed when the order was made.

Customs tax and import duties maybe payable for overseas orders and are solely the responsibility of the customer.


Delivery Information

Satmap will dispatch your order as soon as possible and in accordance with the delivery options of the order.

You will be notified as soon a possible if there is a problem with your order. If you have any questions regarding the delivery of your goods, please email sales@satmap.com, quoting your order reference number.

Satmap endeavor to process orders placed before 2pm that day. Orders placed after this will be processed the next day.

Specific shipping options and charges are located on our website.

*Important: Please note that if you select a signed for service a signature will be required on delivery of the goods. Please make sure that someone will be available to sign for parcels on delivery.


Delivery of goods to you

The goods will be delivered to the address you provided.

We use third party suppliers to deliver the order. Therefore delivery is outside of our control once the order has left Satmap.

Any dates we give you for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods to you.

You will become the owner of the goods once your payment has been authorised and the goods have left Satmap.

Once the goods have been delivered we no longer have any responsibility for any loss or damage to the goods.


Returns Policy and Procedure:


Products for return

We hope that you will be extremely happy with your purchase from Satmap.

If you are not completely happy with the products that you have chosen you may return them to us within 30 days of receipt (14 days for unopened digital MapCard).

We will be more than happy to offer you an exchange or refund provided that the products are returned in unused condition and with the original packaging.

Please take extra care to securely package any item as we cannot refund or exchange if the item has been damaged in transit. Similarly, we cannot accept responsibility for any item lost in transit so it is advised that returns are sent by signed for delivery, or that you obtain a proof of postage/delivery certificate.

If you are returning your parcel from outside the UK, please ensure that you pay the full return postage, mark your parcel clearly with ‘Returned Goods’ and send to Satmap registered address.

Please contact us before returning an item so that we can advise accordingly.


Proof of Purchase

If you wish to return unused products, you must return them to the place of purchase, providing proof of purchase. Satmap will not be held responsible for returns or refunds of products not purchased from Satmap. Satmap cannot replace products purchased from retailers.


Cancellation by Satmap

Satmap reserve the right to cancel the order if:
• there is insufficient stock to deliver the goods ordered; or
• the delivery area selected is not within a Satmap deliverable area; or
• one or more of the goods ordered was listed at an incorrect price due to a typographical error; or
• the payment is not authorised or is refused.

If we do cancel your Contract, we will notify you as soon as practical and we will re-credit to your account any sum debited by us from your credit card within 30 days of your order. We are not obliged to offer any additional compensation for disappointment suffered.




Limitation of Liability

If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our registered address or by email to sales@satmap.com of the problem within 40 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, our only obligation will be:
• to make good any shortage; or
• to replace or repair any goods that are damaged or defective; or
• to refund to you the amount paid by you for the goods in question.

To the extent permitted by law, we shall not be liable to you for any indirect or consequential loss or damage.

Our maximum liability to you arising from any product or service you purchase from us shall be the price you paid for the product.

We shall have no liability to you for any direct or consequential loss that is caused by any event or circumstance beyond our reasonable control, which shall include, but not be limited to, acts of god, civil commotion, riots, flood, drought, fire, and legislation.


Typographical and pricing errors

In the event a product is listed at an incorrect price due to typographical error or other error, Satmap shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment taken. If your order is cancelled, and payment has been taken, Satmap will refund the amount to your chosen payment method.


Copyright and Trademark

The pictures, designs, logos, photographs, text and other materials used belong to Satmap and may not be reproduced without prior consent in writing by an authorised officer from Satmap. All custom graphics, icons, logos and service names are trademarks or service marks of Satmap. All other trademarks or service marks are the property of their respective owners.



Satmap and any associated companies are not liable to you by any reason of representation, implied warranty, condition or other term or for any indirect special consequence of loss, damage, costs, expenses or any other claims for compensation. Satmap endeavours to make sure that all information on this website is valid, accurate and up-to-date. We do not however guarantee that there will be no errors or interruptions. Satmap is not liable to you or any other party for any delays or failures to complete transactions due to any events outside our control.



You acknowledge and agree to be bound by our Terms and Conditions of Sale. Failure by us to enforce any of these terms and conditions will not affect our right to enforce any of the remaining terms and conditions. If any of these terms and conditions are unenforceable (including any provision in which we exclude our liability to you), the enforceability of any of the remaining terms and conditions shall not be affected. The contract between us shall be governed by, and interpreted in accordance with, the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes between us. These terms and conditions are subject to change at any time without prior notice to you.


Satmap Vouchers

Satmap may issue vouchers directly to customers or as a general promotion through direct contact or general advertisement that can be used on the Satmap onlineshop.

The voucher code will be validated automatically when the code is entered on the Website in the appropriate screen on the Webshop checkout screen. The screen will feedback if the voucher is valid or invalid.

The voucher code cannot be used in conjunction with any other offer.

Vouchers are non-returnable and non-refundable and cannot be exchanged for cash.

Satmap reserves the right to refuse redemption of any voucher where there is suspicion of fraud, misuse or validity.

Voucher codes will have a valid to date included.

Items excluded from Satmap vouchers and offers are subject to change at any time. The list of excluded items is on our website here.

Offers made on any Satmap newsletter correspondence will automatically expire 30 days after the newsletter has been dispatched, either electronically or by post.

Offers made on any third party magazine or third party information provider relating to a Satmap offer will automatically expire 30 days after the publication date.


Clubs and Partners

At Satmap discretion offers will be made available to individual Clubs and Partners. Details of these offers are available upon request.