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Cancelling an order / Returning an item


If you believe there to be a fault with an item, please contact us before returning the item, as we may be able to resolve the issue remotely. If not, we will provide you with some instructions on returning the item. You can contact us at

We also offer a Returns Policy allowing unused items to be returned for a refund (excluding postage charges) within 30 days.


  • Satmap Customer Returns
  • New Vernon House
  • Vernon Ave
  • Beeston
  • Nottingham
  • NG9 2NS


As the customer, you are responsible for the cost of returning an unsuitable item. Satmap cannot refund or exchange products purchased from other retailers. If you have any questions about a cancellation or return, please contact our sales team (


The above conditions are a summary of our terms and conditions and are not an exhaustive list. Please visit our shipping and returns conditions for more information.