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FAQs

General

1. Where can I buy Satmap products in the UK?

Use our "where can I buy" page to view UK locations.

2. What map scale do I need?

Use our "what map to buy" page for help on this subject.

3. What are the Active 10 dimensions?

Height 13cm; Width 7.5cm; Depth 3cm; Weight 175 grams (excluding batteries)

4. How do I check which version of software my Active 10 is running?

To check this, you should select the following Menu > Settings > About

5. Can I attach a lanyard to the Active 10?

Yes. The Active 10 has the lanyard fitting points on the top of the unit. This ensures the unit is held upright and therefore the antenna is at the top giving the optimum received GPS signal.

6. If I buy a unit which has an old version of software can I get an upgrade free and how can I get access to future upgrades?

Our current version of SatSYNC software is 1.5 and this is available to all customers via our website as a download. The version of 1.5 is available free of charge. If you are not able to update your unit to 1.5 successfully then please contact Tech Support.

7. Why do I need to register?

There are a number of reasons:

  • If you lose your unit and someone hands it in then we can re-unite you with it.
  • We will notify you of software upgrades, new products and new maps.
  • From time to time we will let you know about special offers.
  • We will not give your details to anyone else and we only email our customers occasionally.

8. If I order online, how long will it take to receive my order?

If ordering from www.satmap.co.uk and we have the item(s) in stock and the payment is approved and we receive your order by 3pm then we will aim to despatch the same day. For custom mapping you should allow 48 hours for us to despatch. We have various shipping options available from next day guaranteed to our standard second class service. For more information please click here

9. I have purchased a second-hand Active 10: what is the warranty?

There is no warranty on second hand goods. The warranty only applies to the original purchaser: we cannot transfer that warranty as we do not know how that product has been treated. However, if you have purchased a second hand Active 10, you can send it in for a General Service (£38.00 plus P&P) and we will endeavour to ensure the unit is returned to you thoroughly tested, repaired if necessary and upgraded where applicable. Please note: there may be charges for components used.

10. Can Satmap MapCards be used on other platforms?

No. National mapping providers generally require a high level of security for their data when resold by companies such as ourselves. The mapping on the Satmap MapCards is locked to those SD cards and the Satmap GPS systems. Whilst data can be copied off the SD card for back-up purposes, it is not in a format that will run on any other platform.

However, for large screen map viewing purposes, www.satmap-xpedition.com is available for route and POI planning. Free and Premium levels of subscription are avaible which give access to a wide range ofonline topogrphical National mapping. GPX files can be freely stored, uploaded and downloaded from Xpedition.

Active 10 Plus

11. What is the difference between the Active 10, Active 10 PLUS and Active 10 BIKE?

There is no difference to the performance of these three units. They all offer the same features, functionality and performance. The units also all have the same base mapping layers. The only differences are with what comes with the Active 10, for example, the Active 10 PLUS and Active 10 BIKE include the Lithium Polymer Rechargeable battery bit this does not come with the Active 10. A comparison table showing the three bundles is available on our about active 10 page.

12. I bought an Active 10 before November 30th 2009 and I do not have the world base map layer which now comes pre-loaded on the Active 10, Active 10 Plus, and Active 10 BIKE - how can I get the world base map?

Satmap offer the World Base Map upgrade service, however users should be aware that it will be necessary to remove the Full GB Ordnance Survey Meridian 2 (vector) road mapping in order to accommodate the World Base Map. Depending on where and how you use the unit will obviously determine if you prefer to have the World Map rather than the Meridian 2 road mapping. This service is available from Satmap for £39.99 plus postage and can be purchased online. It will be necessary to send your unit to our technical repairs team.

13. Why is there a charge for the World Base Map software when up to now all your upgrades have been free?

This service requires the unit to be sent into us i.e. it is not available for you to download. The cost covers:

  • A royalty payment for the World Base Map.
  • Service and administration costs to complete the upgrade.

14. Do you supply international maps?

We have maps available for most of Western Europe and are launching maps for other continents in 2012. Please visit our shop to see the complete range.

15. I have my own maps for my expedition overseas, can I put them onto your GPS?

We offer a specialist service for putting the customers own maps onto our Active 10 GPS. This is done on a case by case basis, so please contact us to find out more.

Routes and Route Planning

16. Can I plan a route on the Active 10?

Yes: the Active 10 has a fully featured internal Route Planner that allows users to create, name, edit and add comments to any Route either created on the Active 10 or sourced elsewhere.

17. Can I plan a route on my PC?

Yes: use Satmap Xpedition for free online planning on topographical mapping on any PC. Xpedition users can download routes in GPX format on the Active 10 or other current GPS unit. Routes can be shared and paper copies of map tiles, elevation profile and the Route Card can be printed off. Routes in GPX format from other sources can also be uploaded onto Xpedtion.

18. What is the difference between Routes, Trails and Tracks.

Satmap defines these as follows:

  • Trail:
    • Also known as a 'snail trail' or a 'crumb trail' this is literally a record of the route you have taken. It appears on the screen as a series of red dots. The statistical data relating to this Trail (e.g. time, speed, distance etc.) appears on the unit as the Trip Log.
  • Route:
    • This is a line superimposed on the map showing your intended line of travel i.e. your planned Route. You can plan this Route on the unit itself or using PC based systems such as the Satmap Online Route Planner.
  • Track:
    • When you have completed a walk, you have a record of this on the device (i.e. the Trail). If you wish to keep this to share with others or use again, you need to 'Convert Trail To Track'. This saves it as a Track, laying down waypoints using the onboard logic of the computer based on the angle of deviation from a straight line. These waypoints therefore may not necessarily correspond to locations that you (as a human) would have selected based on usual route planning methodologies. So when you have made your Track, you should use the 'Edit' function to ensure you move the waypoints to positions more appropriate - and of course name it as needed. We therefore call this a Track in order to draw attention to the fact that this is a route that will need amending before use.

19. How many waypoints can I use in a Route.

In terms of the amounts of Routes you can store, the constraint is not measured by the number of routes, but by the size of the data files. So, a hundred small Routes can contain less data than one large route. Hence, it is always good housekeeping to store the majority of your data on your PC. As a general rule though, for average sized Routes, you should expect to be able to store many hundreds on the Active 10.

20. Can I store Routes on my Map Card?

Yes: you can store Routes on the Map Cards if there is sufficient spare memory (Note: the average Map Card has approximately 200MB of spare memory). The unit default is set to store the Routes on the Map Cards but users can also manually do this by the 'Copy to SD Card' function in the Route Edit Menu.

21. How often is my GPS position recorded?

The Trail is comprised of markers laid down by the GPS receiver. A typical Route can have many hundreds and are laid down every second in Normal Power mode or every 4 seconds in Advanced Power mode. They appear on screen as a line of red dots showing your exact trail (a 'snail' trail or 'crumb' trail) and can be displayed as small dots, large dots, or can be hidden to prevent the map detail becoming obscured.

SatSYNC

22. What is SatSYNC?

SatSYNC is a free piece of software (downloaded from www.satmap.com/software) that allows you to connect your Active 10 to your PC. With this software you can upload and download Routes, Trails and Points Of Interest. These files can be viewed, formatted and shared on Satmap Xpedition.

You can view your trail on detailed topographical mapping, aerial or street maps with Satmap Xpedition

  • Connect your Active 10 to your PC
  • Access the memory of the Active 10 with SatSYNC
  • Select the trail data (a GPX file) and copy this to your PC Desktop.
  • Drag this file into your PC mapping system.

23. Why does Satmap use the '.map' file format?

When a GPX route file is 'Imported' into SatSYNC, the SatSYNC software automatically converts the GPX format into '.map' file. When a '.map' file is 'Exported' it is converted back into a GPX file. (Please note: this conversation does not occur when a file is 'Copied'.) We utilise '.map' as a format because we have found that different providers of GPX routes have different implementations of the GPX standard, so we need to translate all GPX files into a common format that can be read by the Active 10 i.e. the '.map' format. As there are so many different providers of GPX routes, Satmap cannot possibly be compatible with all of them, however SatSYNC does work with many of the leading providers of GPX routes.

24. Is SatSYNC Mac Compatible?

A Beta release of SatSYNC for Mac is available in the software section

Compatibility with mapping software from third parties

25. Can I use any maps on the Active 10? Satmap MapCard use?

The only maps you can use on the Active 10 are those supplied by Satmap - there are a number of reasons for this including data licencing, security and map display performance. Similarly, our maps cannot be used with other devices.

No. National mapping providers generally require a high level of security for their data when resold by companies such as ourselves. The mapping on the Satmap MapCards is locked to those SD cards and the Satmap GPS systems. Whilst data can be copied off the SD card for back-up purposes, it is not in a format that will run on any other platform.

However, for large screen map viewing purposes, www.satmap-xpedition.com is available for route and POI planning. Free and Premium levels of subscription are avaible which give access to a wide range ofonline topogrphical National mapping. GPX files can be freely stored, uploaded and downloaded from Xpedition.

26. Can Satmap MapCards be used on other platforms?

No. National mapping providers generally require a high level of security for their data when resold by companies such as ourselves. The mapping on the Satmap MapCards is locked to those SD cards and the Satmap GPS systems. Whilst data can be copied off the SD card for back-up purposes, it is not in a format that will run on any other platform.

However, for large screen map viewing purposes, www.satmap-xpedition.com is available for route and POI planning. Free and Premium levels of subscription are avaible which give access to a wide range ofonline topogrphical National mapping. GPX files can be freely stored, uploaded and downloaded from Xpedition.

27. Can I plan routes on third party PC based map systems?

Yes. The Active 10 is compatible with many third party PC map systems (e.g. Memory Map, and Tracklogs) and several other map systems which use the GPX format. It is important to note though that there are so many third party systems available that Satmap cannot possibly support all of them. The interface with these systems is via the SatSYNC program and uses the file conversion system to '.map' files (see SatSYNC above). The instructions for SatSYNC are available online at www.satmap.co.uk

FYI - For Memory Map, Satmap is compatible with version 5 - earlier versions of Memory Map do not support GPX files and are therefore not compatible with the Active 10.

28. Where can I find gpx routes for downloading?

Use Satmap Xpedition to browse and share routes from users around the world. These routes can be downloaded free of charge. Simply create a free account here www.satmap-xpedition.com

Features and Functionality

29. Can the Active 10 be used for in-car navigation?

The Active 10 is not designed with in-car navigation in mind. However, the unit and Map Cards are supplied with 1:200k, 1:250k or 1:1,000,000 road maps (depending on country) but it is important to note that the Active 10 is NOT a Route Finder i.e. in that it does not give turn by turn directions. This means you are able to navigate your own preferred route rather than following an automated system. A vehicle mount is available from www.satmap.co.uk.

If you have a Google Maps account you can use any travel route created through the "Get Directions" tool and import this to the Active 10 directly via SatSYNC.

30. What is POI?

POI stands for Points of Interest and users can create, name and add up to 160 characters to POIs on the Active 10 itself.

31. I'm finding it laborious to enter in the POI data. Is there a quicker way?

A slightly quicker way is as follows - but really you should use the way you are comfortable with: Planning > Centre press joystick > Add POI > Done 
Please note: if you have installed the POI icon library (available from www.satmap.co.uk) there is one more step - selection of the icon of your choice.

32. How do you set the time on the Active 10?

You can set the time in the following way, select:

-Menu > Settings > Time Offset > Then move the joystick left or right to select the appropriate hour differential.

When the unit next has a GPS lock it will acquire the exact time. Henceforward it will only need the hour differential adjusted.

33. What is the difference between the 1:25k scale and the 1:50k?

The 1:25k scale maps are ideal for use by people needing great detail on their maps as they show contours at 5m intervals, field boundaries, good path detail within wooded areas, and detail on building layouts - all of which can make a difference for precision navigation. Typical users might be hikers, mountain bikers and climbers who need this very specific information. The 1:50k maps are designed for people who don't need such specific detail, and who are comfortable with contours at 10m intervals, and don't need to see field boundaries or specific detail on building layouts. Typical users might be cyclists, horse riders, or those simply planning a general path.

34. Where can I buy 1:25K mapping?

All our maps are available online at www.satmap.co.uk although many of our retail partners do carry a wide selection. A list of stockists is available on our Where To Buy page. For more information please contact the UK distributor:
Burton McCall, Tel: 0116 234 4646.
Address: 163 Parker Drive, Leicester LE4 0JP.
www.burton-mccall.co.uk

35. Can you update the Satmap maps - or do you have to buy new mapping.

The topographical maps are digital images and cannot be updated due to their format and the licence terms of the mapping providers. Fortunately though, updates to these maps generally apply to urban areas so there will be little change for people walking/cycling in the countryside.

36. What happens if I damage the SD Card or accidentally delete the map on it?

We recommend you send the SD card to us as we may be able to repair the card. We will need a proof of purchase to undertake any repairs to map cards. Please contact the Mapping Team at mapping@satmap.com before posting any damaged SD cards to us. Pleae note, if you are not able to provide a proof of purchase we will not be able to repair the card.

37. I don't want to keep swapping map cards out - can I put my two maps onto one SD card?

Yes: the Active 10 supports high capacity SD Cards (SDHC), thereby allowing several maps to be installed onto one card. Satmap provides a consolidation service for map cards and more information about this product is on our web shop.

38. Can I search by postcode?

Yes, this feature is part of Software Version 1.4. This will not be possible to install this on some of the earliest versions of the Active 10. Please call for more information.

39. What is a Site Centred map?

For customers who want non-standard map areas, this bespoke service is for a map card centred on a postcode, town, village, place or grid reference of your choice. The maps are for set areas of 20km by 30km up to 110km by 110km. Price is determined by the area covered and you can find out more on our web shop.

40. What is a Custom Map?

The Custom Map is for customers who would like an irregular shape map in the 1:25k Explorer scale i.e. not square or rectangular. This means customers only pay for the exact area they need. Find out more on our web shop.

41. What if my map card is lost or stolen - can I get a replacement?

If your card is lost or stolen we unfortunately will not be able to replace the map card free of charge as we have no proof. You will need to purchase the map card again but we recommend you check with your insurance company as they may be able to cover the cost of the lost/stolen map card.

Battery and Power

42. Optimum way to recharge the unit (Power Bundle only)

It is better not to run the unit whilst charging. The optimum way is to do the following:

  • Plug in the unit
  • Check you have the lightning symbol on the battery which will confirm you have charge
  • Then switch off the unit
NOTE: ensure you have the Screen Alert Every Minute set to 'Off'. That way all power will be going into the battery and not running the unit and you will achieve full battery. The battery has its own charge protection current so it won't overcharge if you leave it running.

43. I have charged my unit correctly but the lightning symbol is still on 24 hours later.

The unit takes approximately 8 hours to charge. After this time it will be fully charged. The lightning symbol will not always go off because the charge protection circuit is always running, thereby using up a small amount of charge.

44. What battery life can a customer expect from each type of battery.

Battery life on any electronic item is always determined by how much you use it. We always advise people to be sensible and use the various power saving options in Settings, such as Advanced Power Mode (which puts the device into a low power state) and the Screen Off after 15 seconds in the Power Control option.

  • 5 to 6 hours (Ni-MH)
  • 8 to 10 hours (Alkaline - Energy Plus) *PLEASE NOTE: Duracell batteries give approximately 20% less duration comapr3d with Energizer batteries.
  • 15 to 18 hours (AA Lithium - not rechargeable)
In general use though, many people are getting over 20 hours out of Lithium batteries by using the power save options.

45. How do you insert the LiPol battery?

You need to remove the battery caddy. To do this lift the battery caddy from the top left corner and pull firmly. Do not worry about breaking it, the caddy is designed to warp. If you find it difficult to get your nails under the edge of the caddy it is a good idea to use a flat headed screwdriver and lever it out.

46. Where does the bike bracket fit onto the bike?

There are three options, it can go on the cross bar, stem or handlebars.

47. I can't get Trail Up mode to operate.

This is because Version 1.3 of the software and above has an Advance Power Control mode. When in Normal Power mode every element of the system is fully powered however, in Advanced Power mode the high power draw components are modified. The three big areas this impacts on are:

  • The backlight is capped at 80% maximum
  • The screen update rate is reduced to once every four seconds
  • The Trail Up facility is disabled.
If you wish to utilise track-up then please select Normal Power mode.

48. How do you select Normal Power mode?

Select the following: 
Main Menu > Settings > Advanced Power Control: then nudge the joystick left or right until you are able to select 'Normal' 
When you have 'Normal selected, press Done > Map

49. My unit is freezing - how do I unfreeze it and what is the problem?

There is no reset button. To unfreeze the Active you will need to disconnect the power supply. The freeze is most likely to have been caused by a corrupt Route or POI file. Please delete all Routes and POIs to ensure the problem is removed.

50. My unit is freezing - how do I unfreeze it and what is the problem?

There is no reset button. To unfreeze the Active you will need to disconnect the power supply. The freeze is most likely to have been caused by a corrupt Route or POI file. Please delete all Routes and POIs to ensure the problem is removed.

51. I'm seeing a long 'spike' type trail when first turning on the GPS and it getting a lock.

The long spike occurs whilst the unit is homing in on your exact position, upon first lock. In order to ensure the Trip Log accurately reflects your journey you do need to re-set the Trip Log and 'snail trail' after you have acquired GPS lock in order to eliminate any data in this GPS 'spike' prior to setting out.

52. I'm seeing a long 'spike' type trail when first turning on the GPS and it getting a lock.

The long spike occurs whilst the unit is homing in on your exact position, upon first lock. In order to ensure the Trip Log accurately reflects your journey you do need to re-set the Trip Log and 'snail trail' after you have acquired GPS lock in order to eliminate any data in this GPS 'spike' prior to setting out.

Satmap: Future Developments and New Markets

53. Do you have marine charts for the Active 10?

At present, we have the Solent area available to purchase. More information can be found here

54. Can I use the Active 10 in flight for example gliding, in a helicopter etc.

We have had feedback from customers who have used the Active 10 successfully in light aircraft, helicopters and gliders.

International Markets

55. When can I get mapping for countries other than the UK?

Maps are now available for the Netherlands, Germany, Norway, Switzerland, Austria, France, Belgium, Netherlands, Northern Ireland, Spain, Australia, New Zealand, Sweden, Finland, Luxembourg and Italy. We will announce the availability of new international maps each month in our newsletter. You can sign-up to our newsletter from the homepage of our website www.satmap.co.uk

56. I'm skiing in Switzerland next week - I have already selected CH1903 as the grid system, and I am testing the "GoTo - Set CoOrds" before leaving the UK - however, this feature does not seem to work - I can only set it by Lat/Long. Why is this?"

This is because the unit generally uses the co-ordinate systems that are available at the last known GPS location. Swiss grid is not available in the UK. However - this feature will work as soon as you arrive in Switzerland and get a GPS lock. Alternatively, it can be tested by initially laying down a GoTo point anywhere in Switzerland with the joystick - and then using the "GoTo - Set CoOrds" feature - where the Swiss Grid format screen will appear.

International Markets

57. Is the Active 10 WAAS/EGNOS enabled - my Garmin is?

WAAS and EGNOS are ground based systems designed to supplement the GPS signal, making it more accurate. Version 1.4 of the software makes the Active 10 compatible with both WAAS and EGNOS. (Note: WAAS is the American system and EGNOS is the European system. Please be aware that the EGNOS signal does not cover the whole of Britain: the signal is general only received in the south as it has been designed to provide cover primarily in Central Europe.)

58. Returning your Active 10 for repair or modification

If you have any problems with a Satmap products, please contact us (using the contact details per country) and we will advise you on the next steps. Please note that before returning a product for a service or repair you must first contact us by telephone or email. If you are advised to return Satmap products to us for any reason, then please fill out this returns form and enclose it with the returned product (using the contact details per country).

59. Why is the Toggle function not working on my map?

The Toggle function will only work if you are using a Map Card that has been supplied in the Toggleable format (indicated by the 't' on the label). Your Active 10 GPS must be running version 1.4 software to enable to Toggle feature. Premium Site-centred and Premium Custom maps ordered from November 24th will be Toggleable. As and when any other Map Cards are developed that feature the Toggle function, the information will be posted on our website. If you would like to add Toggleability to an existing map card which has more than one scale then you'll be interested in our Toggleable Map Service on our web shop.