If I buy a unit which has an old version of software can I get an upgrade free and how can I get access to future upgrades?
2 Feb 2017

The majority of our software upgrades can be done remotely by connecting your Active 10 to a computer. Connect your Active 10 using SatSYNC and SatSYNC will automatically check for updates....

How do I insert the Active 10/12 LiPol battery?
2 Feb 2017

To install the LiPol you may need to first remove the battery caddy. This can be done by using a small flathead screwdriver to pry one of the clips alone the edge of the battery caddy. Once this has been "popped" out, you can just firmly hold onto a corner of the caddy and pull. It's also possibl......

I can't get Trail Up mode to operate.
2 Feb 2017

The trail up mode is disabled when using the Advanced Power Control settings. When in Normal Power mode every element of the system is fully powered however, in Advanced Power mode the high power draw components are modified. The three big areas this impacts are:...

How do you change between power modes?
2 Feb 2017

Changing between power modes on your Active 10 or Active 12 GPS device can be done by going to Main Menu > Settings > Advanced Power Control > Power Saving Mode. Here you can select your desired power mode by moving the joystick to the left or right. Press done to confirm....

My unit is freezing - how do I unfreeze it and what is the problem?
2 Feb 2017

The Active 10 and Active 12 GPS devices do not have a reset button. In the unlikely event that your device has frozen you will need to disconnect the power supply. This can be done very easily by removing the battery back and then simply unplugging the power source (This could be a LiPol, battery......

Are Satmap GPS devices WAAS/EGNOS enabled?
2 Feb 2017

WAAS and EGNOS are ground based systems designed to supplement the GPS signal, making it more accurate....

What are the differences between the Active 10 and Active 12?
3 Feb 2017

In addition to the features of the Active 10, the Active 12 also boasts a High-Resolution HVGA screen, a barometric altimeter, Bluetooth smart module and double the RAM of the Active 10....

Will my Active 10 accessories be compatible with the Active 12?
3 Feb 2017

The only Active 10 accessory that won't be compatible with the Active 12 will be our screen covers, due to the difference in screen sizes....

Will my Active 10 maps work on the Active 12?
3 Feb 2017

Yes, all existing maps will work on the Active 12. We will be releasing some hi-res mapping to take advantage of the High-Resolution screen of the Active 12 , this mapping will work on both devices but will be optimised for the Active 12....

What type of screen does the Active 12 have?
3 Feb 2017

The Active 12 has a large 3.5" high resolution HVGA screen with 320 x 480 pixels....

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