If I buy a unit which has an old version of software can I get an upgrade free and how can I get access to future upgrades?
2 Feb 2017

The majority of our software upgrades can be done remotely by connecting your Active 10 to a computer. Connect your Active 10 using SatSYNC and SatSYNC will automatically check for updates....

How do I insert the Active 10/12 LiPol battery?
2 Feb 2017

To install the LiPol you may need to first remove the battery caddy. This can be done by using a small flathead screwdriver to pry one of the clips alone the edge of the battery caddy. Once this has been "popped" out, you can just firmly hold onto a corner of the caddy and pull. It's also possibl......

I can't get Trail Up mode to operate.
2 Feb 2017

The trail up mode is disabled when using the Advanced Power Control settings. When in Normal Power mode every element of the system is fully powered however, in Advanced Power mode the high power draw components are modified. The three big areas this impacts are:...

How do you change between power modes?
2 Feb 2017

Changing between power modes on your Active 10 or Active 12 GPS device can be done by going to Main Menu > Settings > Advanced Power Control > Power Saving Mode. Here you can select your desired power mode by moving the joystick to the left or right. Press done to confirm....

My unit is freezing - how do I unfreeze it and what is the problem?
2 Feb 2017

The Active 10 and Active 12 GPS devices do not have a reset button. In the unlikely event that your device has frozen you will need to disconnect the power supply. This can be done very easily by removing the battery back and then simply unplugging the power source (This could be a LiPol, battery......

Are Satmap GPS devices WAAS/EGNOS enabled?
2 Feb 2017

WAAS and EGNOS are ground based systems designed to supplement the GPS signal, making it more accurate....

What type of screen does the Active 12 have?
3 Feb 2017

The Active 12 has a large 3.5" high resolution HVGA screen with 320 x 480 pixels....

Can routes be shared between Active 12 devices?
3 Feb 2017

Routes can be shared quickly and efficiently between Active 12 devices using Bluetooth Smart Ready...

What is a barometric altimeter?
3 Feb 2017

A barometric altimeter, used along with a topographic map, can help to verify one's location. It is more reliable, and often more accurate, than a GPS receiver for measuring altitude. Because barometric pressure changes with the weather, hikers must periodically recalibrate their altimeters when ......

What is Bluetooth Smart Ready?
3 Feb 2017

Bluetooth Smart Ready indicates a dual-mode device whose hardware is compatible with both Classic and LE Bluetooth peripherals....

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