Software

Support

Software & Support

If you have any questions relating to any of our products, or require advice or support, the following options are available to help you:

Please do not return anything by post without contacting us first in case the problem can be resolved over the phone.

Due to unforeseen component delays, please allow up to 4 weeks for us to turnaround any units sent to us for repairs, modifications, the Active 10 General Service or the World Base Map Upgrade Service. If you need your unit any faster, please contact us.

All Countries and satmap.com Customers

(excluding Austria, Germany, Belgium, Netherlands, Norway and Switzerland)

  • Phone: +44 (0) 845 873 0101 (available 9:00 - 17:30 GMT on UK working days)
  • Email: info@satmap.com
  • Post: Satmap Systems Ltd. 4 Fountain House, Leatherhead, Surrey, KT22 7LX, England

Austria and Germany

  • Phone: +49 (0) 6922 2252 83
  • Email: support-de@satmap.com
  • Post: INVIA Sportartikel Vertriebs GmbH, Gasteig 14, D-82547 Eurasburg, Deutschland
  • Post: Paul Lange, Hofener Strasse 114, D-70372, Stuttgart, Deutschland

Please note: Phone enquiries for Austria and Germany will be dealt with on Mondays, Tuesdays and Fridays from 10:00 to 16:00 (CET). Of course, you can email us anytime.

Belgium and the Netherlands

  • Phone: +31 (55) 5400850
  • Email: support-nl@satmap.com
  • Post: Matterhorn b.v., Wilmersdorf 44G, Apeldoorn 7327 AC, The Netherlands

Norway

  • Phone: +47 67 59 28 10
  • Email: gps@uglandit.com
  • Post: Ugland IT Group AS, v / Satmap service, Postboks 58, 1324 Lysaker, Norway

Spain

  • Phone: +34 96 296 52 00
  • Email: info@azimut.es
  • Post: AZIMUT Electronics, Carrer dels Furs 50, 46701, Gandia, Valencia, España

Switzerland

  • Phone: +41 44 580 42 77
  • Email: support-ch@satmap.com
  • Post: ICON Outdoor AG, Aathalstrasse 84, Uster 8610, Switzerland
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